Frequently Asked Questions
Everything you need to know about ordering and enjoying Silver Oak wines.
What are your shipping policies and where do you deliver?
We ship our wines to most U.S. states where permitted by law. Due to legal requirements, an adult signature (21+) is required upon delivery. We recommend shipping to a business address to ensure someone is available to sign.
How should I store my Silver Oak Cabernet Sauvignon?
To maintain the quality and aging potential of our wines, store bottles in a cool, dark place with a consistent temperature around 55°F (13°C) and humidity between 50-70%.
Can I return a bottle if it is corked or damaged?
We stand behind the quality of our wines. If you receive a bottle that is corked or was damaged during transit, please contact our Customer Care team within 30 days for a replacement or refund.
Do you offer climate-controlled shipping during summer months?
Yes, to protect your wine from extreme heat, we offer temperature-controlled shipping options and may hold orders during periods of extreme weather to ensure the product arrives in perfect condition.
Are your wines available for international shipping?
Currently, we only offer direct-to-consumer shipping within the United States. For international inquiries, please contact our team to find a local distributor in your country.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like Apple Pay for a seamless checkout experience.