Returns & Refund Policy

At Silver Oak Cellars, we stand behind the quality of our wines and want you to be completely satisfied with your purchase. If you receive a bottle that is damaged or flawed, please contact our concierge team within 30 days of delivery to arrange for a replacement or refund.

Return Process

• 1.
  Contact Our Team

  Email or call our customer service department with your order number and details regarding the issue with your wine.

• 2.
  Provide Documentation

  For damaged shipments, please provide photographs of the packaging and bottle to assist us with our carrier insurance claim.

• 3.
  Return Authorization

  If a return is required, we will provide a prepaid shipping label and instructions for safely packing the wine for transit.

• 4.
  Refund Processing

  Once the return is received or the claim is approved, we will issue a full refund to your original payment method within 5-7 business days.